The Business Excellence Model - EFQM
 

Contents:

an overview of the Business Excellence Model developed by European Foundation for Quality Management.

The training is designed for small companies, which need more information before they decide to commit.

          Aimed at:

     Small Companies and Individuals

          Entry Level:

     None

          Certificate Offered:

     Attendance in The Business Excellence Model

          Duration:

     1 Day
 
 

     Health & Safety
 

Contents:

ISO 18001 look at the standard, an overview of its requirements and setting up the standard within company

The training is designed for small companies

          Aimed at:

     Small Companies

          Entry Level:

     Managerial, Supervisor

          Certificate Offered:

     Attendance

          Duration:

     2 Days
 
 

     Environment for beginners
 

Contents:

ISO 14001 look at the standard,  general look at environment aspects, impacts, an overview of standard requirements and implement them in company

          Aimed at:

     Small Business

          Entry Level:

     Management Supervisory

          Certificate Offered:

     Attendance

          Duration:

     2 Days
 
 

     Introduction ISO 9001-2000 for beginners
 

Contents:

ISO 9000 - terms and definitions,  ISO 9001-2000, general breakdown of the standard

Show individuals how to implement at the workplace

          Aimed at:

     Small customers

          Entry Level:

     Non experienced people

          Certificate Offered:

     Attendance certificate

          Duration:

     1 Day
 
 

     Internal Quality Auditing
 

Contents:

Audit techniques, Questionnaires, Reports

Show individuals how to conduct Audits

          Aimed at:

     Small Companies

          Entry Level:

     Managers, Supervisor, General Personnel

          Certificate Offered:

     Attendance certificate

          Duration:

     1 Day
 
 

     Customer Satisfaction
 

Contents:

Practical tips and help in showing how to measure Customer Satisfaction

          Aimed at:

     Small Companies

          Entry Level:

     Managerial / Supervisor

          Certificate Offered:

     Attendance certificate

          Duration:

     1/2  Day
 
 

     Procedure and Manual Writing
 

Contents:

Practical tips and some samples to help companies create and maintain their own Manual and Procedures

          Aimed at:

     Small Companies

          Entry Level:

     Supervisory / Managerial 

          Certificate Offered:

     Attendance certificate

          Duration:

     2  Days
 
 

     Quality Costs
 

Contents:

An explanation on how important it is to get it right first time because quality does cost

Quality Costs structure and how to optimize them

          Aimed at:

     Small Companies

          Entry Level:

     Manager /  Supervisor

          Certificate Offered:

     Attendance certificate

          Duration:

     1 / 2  Day